Returns & Refunds Policy
Due to the perishable nature of our products, we do not accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your caviar arrives damaged or fails to meet our quality standards, please contact our concierge team within 24 hours of delivery.
Inspect Upon Arrival
Immediately unbox your order and check the temperature and seal integrity of each tin.
Document Issues
Take clear photographs of any damaged packaging or product discrepancies to assist with our internal quality review.
Contact Concierge
Email our support team with your order number and photos within 24 hours of the delivery timestamp.
Resolution Process
Our team will review your claim and issue a replacement or store credit for qualified quality concerns.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing